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Technical Support Specialist III, Generic

Category:  Technology
Job Function:  Support Staff
Department:  Infrastructure Management-Sys Admin

Salary Schedule Range

 

Summary

Assumes responsibility for the technical and development support within the assigned department

Essential Duties

  • Provides the highest level of technical support for individuals within Division/Department
  • Provides the highest level of professional development for individuals within the Division/Department
  • Reviews, analyzes, and recommends new and enhanced processes, systems, and applications
  • Writes and implements files/databases/systems for departments to facilitate planning and decision-making
  • Protects integrity of information for accurate statistical and informational data
  • Maintains required security measures on all systems and networks
  • Maintains current knowledge of the latest technology in computer applications, i.e., hardware and software developments
  • Ensures all training materials are continuously updated
  • Performs other duties as assigned by the appropriate administrator

Required Education

Associate's Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)

Certification/Licensure

None required

Experience Qualifications

Minimum of 5 years of experience with technology support and integration required; Experience in a K-12 learning environment is preferred

Knowledge/Skills/Abilities

  • Familiarity with State and local Board rules and regulations
  • Working knowledge of current versions of Microsoft Windows, Microsoft Office, and iOS
  • Conceptual thinking, design, implementation, and troubleshooting of mobile application technology
  • Experience in training to internal and external stakeholders
  • Excellent project management skills
  • Excellent interpersonal skills
  • Excellent communication skills both written and verbal

Working Conditions

  • Normal office environment

Physical Demands

  • Routine physical activity associated with normal office environment
Posting ID:  28393

It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone 470-254-4585.TTY 1-800-255-0135.


Nearest Major Market: Atlanta

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