Technical Support Specialist III, IT/Network
Category:
Technology
Job Function:
Technology
Department:
Infrastructure Management-Network
Summary
The Technical Support Specialist III, for Building, Operations and Network Design devises and maintains data cabling installation and support standards for FCS schools and facilities.
Essential Duties
- Conducts analysis of data network wiring needs and makes installation recommendations
- Attends all facilities meetings to define and enforce IOT device standards (vendor and OAC calls)
- Manages endpoint and structured cabling vendors
- Installs, tests and maintains local area network cabling systems throughout the District
- Cables portable classrooms
- Maintains an inventory of cabling supplies used for quick response to cabling requests as well as maintains parts inventory and order replacement parts
- Installs conduit as needed
- Troubleshoots network cabling problems
- Installs data racks and other hardware in network rooms
- Creates “Outside plan” network installations (network cabinet design for LAN, WAN, extension, etc)
- Performs hardware upgrades when necessary
- Creates data center cabling design
- Performs cable patching, patch panel management
- Setups and configures electronic equipment
- Operates and maintains a service vehicle
- Maintains required technical certifications
- Attends training classes as required
- Manages wireless access points
- Troubleshoots, manages, and programs telephones, camera/security, and intercoms
- Manages renovation additions and new builds
- Manages indoor/outdoor digital signage
- Works in concert with architects and project managers/contractors
- Performs other duties as assigned by the appropriate administrator
Required Education
Associate's Degree in Electronics or equivalent electronics training or In lieu of degree, will consider 2 years of related experience per year of college (4 years)
Certification/Licensure
A+ certification preferred
Must be able to gain vendor certifications for items maintained
Must possess a valid Georgia driver license
Experience Qualifications
Minimum of 5 years of experience in computer technical support required
Knowledge/Skills/Abilities
- Must be skilled in fiber optic and twisted pair copper cable installation, termination, testing and repair
- Knowledge of and experience with Microsoft Operating Systems and MS Office
- Ability to use hand tools and test equipment
- Electro-mechanical troubleshooting skills
- Software diagnostic skills
- Must be able to understand and follow directions both written and verbal
- Good communication skills both verbal and written
Working Conditions
- Work performed in school classrooms, offices and electronic equipment rooms
- Some work performed outside when cabling portable classrooms
- Daily driving to many locations
Physical Demands
- Requires extensive walking, standing and bending
- Requires climbing ladders, working in drop ceiling spaces, working on roofs and scaffolding
- Must be able to lift a minimum of 50 pounds
- Good or correctable vision without color identification restrictions is required
Posting ID:
35225
Technical Support Specialist III, IT/Network
Req ID:
Fulton County Schools
Nearest Major Market: Atlanta